Why was I called?

We work with professional telemarketing agencies to help with the recruitment of lottery players. You can view their details and the list of our callers on our Meet Our Fundraisers Page.

We have a fantastic relationship with our telemarketing agencies who provide telephone canvassing for our lotteries. Please note calls are made Monday to Saturday between the hours of 9am and 6pm. Agents may call you a maximum of twice a day (with a minimum 4 hour gap) and a total of 6-8 times.

Outbound phone numbers are set in advance so it is easy to check whether you were indeed called by our team. Check the details of the numbers on our Canvassing Code Of Practice. 

Only those who have given consent to be contacted are called.

If you receive a call you may have opted in on websites such as:

http://www.ukbestoffers.co.uk/, https://www.surveys.co.uk/Register, http://guess4freee.com

In every instance, the consumer will have agreed to receive calls from 3^rd parties including Charities and Hospices.

In line with data protection regulations, it is possible to request the exact opt-in journey on how your details were captured. To do so we need your contact details which we will share with the data company (via the telemarketing agent). They will then contact you directly to discuss your request.

If you are not happy to receive the call, simply advise the agent. You will be instantly added to a ‘do not call list’ and your details are removed.

You may also wish to register with the Telephone Preference Service to avoid receiving calls like these all together. This process can take up to 28 days before calls cease. TPS is the UK’s only official ‘Do Not Call’ register for landline and mobile numbers. It allows people and businesses to opt out of unsolicited live sales and marketing calls. Please visit here for more info www.tpsonline.org.uk/home

All calls, made or received (you can call them too!) by agents, are recorded.

Call agents are trained constantly to ensure the highest level of customer service is apparent. Please refer to our Canvassing Code of Practice and our Canvasser Code of Conduct and Compliance.

Our lottery complies with the highest standards in quality assurance, governance, and compliance guidelines.

If you have a query about what was said, just send us an email to lottery@yourhospicelottery.org.uk with your phone number. We will be able to request a log of exactly when you were called and also listen to the actual call. We take concerns extremely seriously and will always do our best to deal with these types of queries straight away.